Keep The Sale - Does this sound familiar?

Keep the Sale

After dozens of phones calls and emails as well as several face-to-face meetings, you finally reach an agreement with a prospect who is intent on buying your service, product or solution.

"Whew! Another sale done," you think to yourself.

But, wait. Before you start counting your commission it is critical that you keep the sale. Just because a prospect has agreed to move forward it does not mean that the sale will move forward, especially if you sell a complex system or solution. Dozens of things can happen to derail your efforts.
Your key contact may change companies or positions. The person you are dealing with gets cold feet, loses interest, or decides to change vendors. The company may be acquired or sold. A competitor may approach your prospect with a better offer. There is no such thing as a guaranteed sale even if you are holding a signed contract. That means you need to ensure that you keep the sale. Here are several strategies you can incorporate into your business that will help you achieve this.

1. First, send some form of acknowledgement or thank-you. I know this sounds like an elementary concept but most sales people think of doing this. They take the sale and move on to the next prospect. However, if you send a thank-you card immediately after you confirm the sale, you differentiate yourself you're your competition. You can also use postcards. The key is to show your new customer that you value his or her business and thanking them is just one small gesture that demonstrates this.
   

2. The next thing to do is regularly update your new customer. Keep them informed about things like delivery or shipment status and installation dates and schedules. If you sell a highly customized product, make sure you advise them on the progress of the development of their product. Frequency of updates will depend on a few factors.
   
   - What does your key decision-maker expect or want? If they are detail oriented person they will require more frequent updates than someone who is less detail-oriented. The easiest way to determine this is ask this question, "How often do you want me to send you updates?" A simple question but one that will give you tremendous insight into your customer's expectations
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   - Another factor is the length of time that occurs between the time of your agreement and when your services will be rendered or your product will be delivered. The more time that elapses between these two, the more important it is for you to update your customer. For example, in my particular business, it is not uncommon for a company to book me for a keynote speech or training workshop up to a year in advance. During this time, I try to send them some form of update so they know I have not forgotten about their event.
   

3. Send them additional information of value. This includes articles, magazine and newspaper clippings, or other information that is relevant to their business. You could send them an article that mentions a strategic move one of their competitors is about to make or an article on a topic that relates to your key contact's interests. You may come across a newspaper article about their company-clip this article and send it your client. It does not matter if they have already read the article because your gesture shows that you are paying attention to their business. And most sales people do not do this. One word of caution. Do NOT send information about your product! This is not about you! It is about giving your new customer a reason to keep the sale with you.
   

4. Depending on the size of the sale, you could send a book that will help them with their business. There are a multitude of books on the market today, addressing virtually every business situation. If your client enjoys reading then it makes good business sense to send them a book that will help improve their results. I have sent books to my clients that focus on communication, leadership, sales, and customer service. Attach a brief note explaining why you sent this book.
   

5. Lastly, reinforce their buying decision. The easiest way to do this is to send them testimonials from satisfied customers. An even more effective approach is to ask one of your existing clients to call your new customer. People want reassurances that they have made a sound buying decision so just imagine the impact if they heard a voice mail message from one of your clients stating how satisfied they were with your product, service or solution.

These may sound like simple concepts. However, I can guarantee that very few sales people actually use them. Integrating these strategies into your routine will not only help you differentiate yourself from your competition, you will increase your odds of keeping every sale you make.

About the Author: Kelley Robertson, author of The Secrets of Power Selling helps sales professionals and businesses discover new techniques to improve their sales and profits. For information on his programs contact him at 905-633-7750 or Kelley@RobertsonTrainingGroup.com.

On Page SEO Tips

On Page SEO Tips

It requires a lot of effort in designing and building a site, but it can be all in vain if you can't attract enough traffic towards it. You put all your efforts in an attractive design of your website and the next step you do is to put it in front of the online world.

You can't get success only by uploading your website on the www; the target is to attract well-qualified visitors towards your website, which can't be done unless you put your site in the eyes of the search engines.

Today, all of the internet users use search engines to find the site relevant to their interest. For example, if a person is interested in finding information about on-going and up-coming cricket events, he/she can easily do so by typing in the keywords in Google, Yahoo or any other search engine. The search engine, as a result, will present a list of most relevant websites on the basis of their keyword. So, in short, to get more traffic towards your website, make it more optimized and put all efforts into keeping your website in the eye of the search engine. This traffic is, without any doubt, the life of a business. No e-business can run without adequate traffic.

How to optimize your website for search engines?

There are two ways of doing it.

* Off Page Search Engine Optimization

* On Page Search Engine Optimization.

This article will focus on the tips useful for On Page Search Engine Optimization.

All search engine optimization techniques are usually classified into On Page Optimization Techniques and Off Page Optimization Techniques. Both help in achieving one common goal; to get higher ranks in SERPs (Search Engine Result Pages).

Useful On Page SEO Tips

Following are some of the most common tips for better On Page Search Engine Optimization:

The most important word; The Keyword: it is always suggested that before you upload your website, put all your efforts into the keywords since users will be using keywords to find websites of their interest. Each page of your website should be treated as a separate entity having its own title and targeted keywords.

Always try to name your webpage files starting with your targeted keyword like crickethome.htm etc. For instance, if your website is about Telescopes then the title of each of your webpage should always start with the word Telescope and name each webpage file starting with word Telescope like Telescopereview.htm because the search engine robots look at filenames.

Always remember that you have to make your website attractive for the human visitors as well as for search engine robots. Attractiveness for both of them can be achieved through better keyword optimization.

You should keep in mind the keyword density and never over-optimize your web page. It is not necessary that the greater the optimization level of your web page the better it will be.

Title Tags are considered to be one of the most important factors of On Page Optimization. You can say in other words that it is mandatory for you to include the main keyword as part of your title.

You should always use Header tags with lots of care. Most of the SEO experts recommend having a single H1 header tag that should contain the main Keyword in order to attract human visitors as well as the search engine robots. Other H2 tags can contain secondary keywords.

Putting the main keyword in the URL is always beneficial in the eyes of the search engines. Most of the users are usually not bothered with that but it will help in better SEO. If it is not possible to include the complete keywords or a phrase in the URL then try at least to include the most important keyword in the URL.

There are many more On Page SEO tips but the above mentioned tips are the most common and recommended by experts. You can add additional features on your website to make it more Search Engine Optimized, for instance, adding blog sections, feedback areas, guestbooks etc.

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About the Author: Colm Byrne has been working in the SEO arena for 4 years now and runs a blog to give tips on Internet Marketing and how to do Ethical Link building. His numerous articles provide a wonderfully researched resource.

Court Orders Google

Court Orders Google to Turn Over YouTube Data
By Donald P. Schweitzer (c) 2008

A federal court has ordered the giant of all Internet companies - Google, to hand over documents concerning YouTube's viewing data to another media monster - Viacom. Viacom and Google are currently entangled in a no-holds barred lawsuit, concerning allegations of infringement of intellectual property rights. Viacom wanted the viewing data to help it determine the extent to which YouTube's success was built on the popularity of copyrighted clips that were illegally posted to the site. Google contended that YouTube's viewing data should be kept from Viacom to protect the privacy of its users.

Unfortunately for the millions of people who view YouTube videos, the judge granted Viacom's request. The court's ruling has caused many advocates of privacy rights to cry foul. For the following reasons, I believe the federal judge was correct in ruling against Google.

The Court's Powers To Access Records Cannot Be Denied

Like millions of Americans and other people around the world I love Google. I can say without a doubt that Google has been very good to me and my family law practice. And if Google wants to be viewed by it's customers as the champion of privacy rights, so be it. But, let's get real... , the court's access to private records under appropriate circumstances cannot be denied. We cannot let people hide behind their computers to commit crimes or torts. It would be absurd, for example, to give a child molester safe haven to either post or view child pornography. It would be equally absurd to give a person safe haven to infringe upon the property rights of another, to commit defamation of character, or to violate someone's privacy rights.

No Right Is Absolute!

The fact that the federal court did not buy into Google's privacy right argument comes as no surprise to those of us who go to court for a living and who know that the right of privacy is not absolute. Our courts are vested with the power to issue search warrants and subpoenas to allow lawyers access to private records. On every work day throughout America, judges are granting motions similar to the one filed by Viacom.

Within my family law practice, for example, I serve subpoenas for personal and employment records almost on a daily basis. Personal records frequently lead to hard evidence concerning the opposing party's true income for the purpose of paying child and spousal support. Likewise, data collected from the opposing party's computer usage can also lead to damaging evidence concerning the issues of child custody, community property, or domestic violence. Thank goodness for those incriminating little e-mails. There is nothing like cross examining a perpetrator of domestic violence as to why he thought it was necessary to send 40 messages to my client concerning her new boyfriend!

In case this information is beginning to scare you, keep in mind that our legal system allows parties the right to object to invasions of their privacy. In California, for example, before a subpoena for personal or employment records can be served, the attorney serving the subpoena must give notice to the opposing party and wait numerous days before sending the subpoena out for service. In addition, there are special rules when it comes to any attempt to obtain medical records, in which case the court is usually going to scrutinize the request for said documents. So if your ex is trying to get your phone records to obtain your friend's phone numbers, there are certain hurdles that need to be cleared before the court will release such records.

Can you say . . . , "protective order?"

There is nothing new about the possibilities of an attorney or party releasing confidential information. In the cruel world we live in, people misbehave and private information is often dispensed to people who have no right to the records. I'm sorry if I've just burst your bubble, but this happens all the time, especially in divorce cases.

Fortunately, the court has a pretty strong remedy to this problem. Courts issue "protective orders" that forbid the release of private documents to third parties and impose huge sanctions on people for violating such orders. And let us not forget the fact that an attorney's license could be in serious jeopardy for intentionally releasing such information, which is a pretty strong incentive for not violating the court's order.

Again, borrowing from my experience in litigating family law cases, I often find it necessary to obtain protective orders on behalf of my clients. In one case, where my client was an attorney who owned his own law practice, his wife demanded copies of all the records pertaining to his clients' files. She purportedly wanted the records to assist her forensic accountant in determining the value and cash flow of his law practice. Obviously my client was concerned about the confidentiality of his client's files, especially since his wife was on the war path to destroy him. We could not get into court quick enough to obtain a protective order, which was granted without hesitation!

What About Viacom's Underlying Motives?

For the purpose of this discussion, Viacom's motives are irrelevant. Viacom has the right to our system of justice as any other company or person. It is, after all, the court's responsibility to ensure that Viacom does not release the information to third parties. If Viacom violates the court's protective orders, well, look out for an astronomical monetary sanction.

Be Careful!

The bottom line is that the information obtained by Viacom will be safeguarded by a protective order restricting access to the data to outside lawyers or others. The lawyers representing Viacom will probably make sure the protective order is obeyed. Nevertheless, it behooves all of us to think twice about the sites we choose to view within the privacy of our homes. After all, the right to privacy is not absolute, and you never know who may get their hands on your records.

About The Author
Written by Donald P. Schweitzer.
Law Offices of Donald P. Schweitzer
201 South Lake Avenue, Suite 700, Pasadena, California 91101
(626) 683-8113 PasadenaLawOffice.com

SEO Web Design Secrets

SEO Web Design Secrets:
Search Engine Optimization Tips for Beginners
By Peter Nisbet (c) 2008

SEO web design is a skill that can be learned, though most search engine optimization for beginners courses dwell too much on linking strategy as opposed to web site design per se. There are many ways for most normal people to get an improved search engine ranking, and secure a high search engine listing, and while linking is important, good on-site SEO is also necessary.

Although it might not seem like it, getting a good listing on Google or any of the other search engines is not as difficult as many like to claim. There are rules to follow, and if you play the game properly then the outcome should be in your favour. The tips provided in this article are not really secrets as such; although many people offer to divulge marvelous secrets to you, all they are giving you is stuff that people have been using for years.

So you won't get any secrets here. I have nothing hidden away that I don't want anybody to know, and if I had I wouldn't tell you about it! Would you? If you had some secrets that were so valuable that they were making you money, would you give them away free in an article like this one? Of course you wouldn't!

So here are my not-so-secret tips on getting a good listing in Google and improving your search engine ranking. You likely know a fair bit about meta tags, and have been informed that most are not used by search engines. Well let me tell you something. If you 'Google' Article Services you will finds my website right at the top in the #1 position for that keyword. Check the description that Google provides right under the title: that is exactly as it is in the 'Description' tag that I have on the site. So don't let anybody tell you that Google doesn't use the Description tag, because they do. So do Ask and MSN (now Live Search), and Yahoo also uses it, but not the whole thing exactly as written.

The Keyword tag is another matter. Google isn't interested in what you tell them the keywords are: they decide the relevance of the page themselves from the text and Alt tags on the page. Google no longer needs keyword repetition to understand what you are writing about: they have the LSI algorithm now, that will determine the meaning of your page from the character strings it contains. The algorithm is programmed to calculate a relevance factor from the vocabulary you use in relation to the rest of the vocabulary on the page. However, back to SEO web design, and some search engine optimization tips for beginners.

In addition to the Description meta tag, the HTML tags you should use are:

1. The Keywords meta tag. Although little used it only takes a second to put in, and does no harm. There is evidence that some search engines might use it. The rest of the meta tags are pointless.

2. The TITLE tag. This is the title of your web page, and should contain the primary keyword for the page. Each page should be written round one primary keyword that relates to the subject of your website or niche.

For example, if your niche is costume jewelry, the primary keyword for your home page would be 'costume jewelry'. You could then have a number of 'silos' with a main page title for each. The title of one main silo page could be 'simulated diamonds' and the first page title of that silo could be 'garnets'. All of these are the primary keywords for their respective pages. Another silo could be 'colored gem stones', with that as the primary keyword for the main silo page, and that for your first sub-page in that silo could be 'citrine'. And so on.

Each page must have one primary keyword, and it should be included in the Title tag for that page. The Title tag does not appear in the body of the article, but in the HTML between the two HEAD tags in your html.

3. The H tag. These are heading tags, with H1 being the most important. The heading for each main section in your page should be contained within H1 tags, and many pages have only the one set of such tags. Subheadings, containing secondary keywords, should be contained within H2 tags, and so on. Thus, in the example above, the heading or your garnets silo could be could be 'Garnets in Costume Jewelry' in H1 tags.

After an introduction to garnets, you could then have an H2 heading containing 'The Source of Garnets: Where Garnets Come From', then another passage of text headed 'How Garnets are Cut for Costume Jewelry', again held in H2 tags.

4. The ALT attribute. Use 'Alt = ' within the Img tags of your images and graphics. This lets the search engines know what the graphic is about: search engines do not read graphics, and the Alt attribute offers you the chance to use your graphics meaningfully with respect to SEO web design.

Text Formatting

That's all you have to worry about regarding the HTML tags. Your text formatting can be used to emphasize to search engines what the important text on your page is. Thus, if you use bold text, underscoring or italics, they indicate the important words and phrases. Thus, use the and html tags in your heading.

Write Naturally

Don't worry too much about your keyword density (KD), other than having too much. Too high a KD could harm you if Google thinks you are making unnecessary use of them. Write naturally for human readers, and not robots. If your text reads well and makes it clear what the subject of the passage is about, then you will be fine. In my writing I ignore the concept of KD altogether. I use my keywords as indicated above, and also in the first and last 100 characters on the page (or at least in the last paragraph somewhere).

Good SEO web design is not keyword fixated, but contains good contextually related vocabulary that the LSI algorithm can use to target the relevance of the page to the search term being used by somebody using the search engine to find information. That's all a keyword is: a term used by somebody looking for information. If you cannot work without a target KD, then I would go for a max of 1 not 3%)

None of these are web design secrets, and I doubt if there are any such secrets left any more. I suppose the only thing even approaching a secret here is that my description meta tag is copied exactly by Google in the listing for my #1 placed website. That allows you to determine how Google users see the description of your site in the listing.

I have several more SEO web design tips, but these will be the subject of another article. In the meantime if you implement these search engine optimization tips for beginners, then you should soon see an improvement in your website's search engine ranking.

About The Author
If you want more SEO web design tips, you will find Part 2 of this article with more search engine optimization tips for beginners on Seocious Tips 2 along with a free gift for everybody from me, Pete Nisbet of SEOcious.

Advanced Link Building

Advanced Link Building - Avoid These 7 Mistakes
By Don Lawson (c) 2008

Recently SEOMoz did a survey among the top SEO experts. The results were surprising to say the least. None of the SEO experts could come to a 100 percent agreement on any one subject! So, if they can't come to an agreement on SEO and link building, how is the rest of the world supposed to?

Rand surveyed the Top 37 SEO experts in the World. Basically the Survey is a series of questions asked of each expert. This group of experts could not come up with an agreement rating more than 1 on many of the questions!

So now that we know the experts can't agree, I might as well tell you the mistakes I've made plus the ones I see done by many Webmasters when link building.

Failing to Procure Reciprocal Links.
I've seen so called SEO Guru's say that reciprocal linking is dead and they will hurt your site. This just isn't so. The important thing to remember is to make sure the links you trade are from quality sites. It doesn't matter if they're PR0, just make sure they're not from a spam/ adult/ pharmacy/ hate type site. Reciprocal links can be on a resource page if you run a website or a Blogroll for you bloggers. Just remember to trade!

Failing to Acquire Low PR Links.
For some reason, many Webmasters do not want PR0 sites linking to them. This is link building suicide! One day, those PR0 sites could be the next PR5 or better. Frankly, I don't care who links to my sites. I can't control it and if they're passing any amount of authority, and even PR0 sites pass some, I'll take it. It also looks natural when you have many more low authority sites pointing to your site than all high PR sites.

Failing to Link Out.
Once again, we're talking about making your site look natural to the Search Engines, especially Google. Authority sites link out to other authority sites. Google expects to see this. I can't tell you how many times Ive had a site stuck in the SERPS only to get a little boost when I linked to a higher authority site. So link out to authority sites!

Failure to Check Your Reciprocal Link Partners' Websites.
Once you exchange links with someone, you need to follow up on a routine basis and make sure the link back to your site is still there. Some sites go down, accounts are closed, domains expire and are purchased by someone else, Webmasters change website topics and some Webmasters simply take your link down after you exchange links. I've seen people put the "nofollow" attribute on the links after they've made a trade. I've seen it all happen, that's why I monitor my link partners and you should also.

Failing to Use Anchor Text in Your Link.
If someone gives you the opportunity to use Anchor text in the link back to your site, use it! In my opinion, anchor text in a backlink is the second biggest off page ranking factor for SEO. Only the relevancy and authority of the page where the backlink originates is more important in my experience.

Failing to Cover Up Your Paid Link Footprints.
Look, from here to the end of time, people will sell links. And from here to the end of time, Google will be trying to find paid links. And from here to the end of time, you'll see blogs, websites and blog networks (think Backlink Solutions) get de-indexed for selling links. If you're going to buy or sell links as part of your link building plan, you'd better be hiding your footprint or Big Daddy G is going to find you one dark, cold and stormy night. There are several ways of hiding your footprint, I covered one way in my link laundering article a few weeks ago.

Failing to Build Links.
I see people on the forums all the time asking how they should go about link building or how to get started link building. Many say they don't know how and so they don't even try. People! I hate link building as much as the next person, but it's not Rocket Science. You may be able to rank high in a low competitive keyword niche with on-page SEO, but for a competitive niche where's there's money to be made, you're going to need some relevant backlines!

TIP: One of the most effective link building strategies you can perform is to find out who's linking to your competition and get links from them. You simply go to Google and type in link:yourcompetitorssite.com. You'll then get a líst of sites that are linking to your competitor's site. Browse that site to see if there is a place to put a link to your site at. If not, simply Contact the person running the site and ask kindly for a link. Many times they will not respond, but some will. Now, out of those sites, do the same thing. See who's linking to them and get links from those sites!

This is probably the easiest way to get relevant backlinks but it's a technique very few Bloggers and Webmasters use! Sure it's tedious and time consuming, but in the long run, those top rankings will be worth all the time you practiced link building!

About The Author
Don Lawson reviews affiliate programs and affiliate marketing techniques and other money making ventures that helps beginners get started making money online. See his articles on quick ways to make monëy online at his blog.