Monday, February 2, 2015

MOVING FROM PERSONAL EMAIL TO BUSINESS EMAIL


IMPORTANT ANNOUNCEMENT

We are undertaking a major revamp of our email hosting infrastructure and platform and as a part of this we are happy to announce that email packages associated to your hosting orders will be migrated to our new Open Xchange v7 (OX7) powered platform



MOVING FROM PERSONAL EMAIL TO BUSINESS EMAIL

  • Please refer to the table below for timelines for various processes associated with Personal Email packages under your account.

  • DateProcess
    3rd February, 2015Business Email, with 5 GB space per account, will go live and the billing cycle for new packages will change to a per account billing model. You will be able to renew your Existing Personal Email packages at the current prices for a tenure of 3 months, if they are due for renewal before 30th March.
    Between 2nd February - 30th April, 2015Existing Personal Email packages for all packages in active status or in Deletion Grace Period as on 30th March 2015 will be migrated to the new OX 7 platform and the package expiry date will be set to 30th April 2015. If your concerned Personal Email package is expiring beyond the 30th of April, 2015, then pro-rata refund will be processed for you.

    If you wish to continue using this email service, all you have to do is renew the concerned package after completion of migration to Business Email (This will be renewed based on the new billing model which is on a per account basis).
    Between 30th April, 2015 - 30th May, 2015If your order wasn't renewed before this date, your order will be suspended and you no longer will be able to send/receive emails. However, you will be able to renew the concerned order and resume all services as per the new billing model.
    After 30th May 2015All orders that were not renewed will be deleted from the server and you will no longer be able to renew/resume the email services.

  • I don't want to continue with Personal Email. What should I do?
    If you chose not to continue with our Personal Email, we would strongly recommend that you take a back up of all your emails and inform your customers to do so as well before the 30th of May. After this date, you will no longer be able to download your emails as they will be deleted from the server.
  • If I currently have 100 email accounts on a Personal Email package but only use 20 of them actively, will I be billed for 100 accounts upon migration?
    Yes, please delete any email accounts that may have been created for testing or one-time-use purposes that you will not be using any more, as billing will move to a per account basis and you will be charged for it.

  • That answers most of my questions, but I still have some doubts.
    Refer to our detailed FAQs below for all the information you need about moving to Business Email.
FAQs

 When are you launching Business Email?

We will be launching Business Email on 3rd February, 2015.

 What is the price point? Will there be bands just like Personal Email or is it on a per account basis?

You will be charged on a per account basis. Cost per account per month is USD $1.99

 What is the size per mailbox?

5 GB.

 Can I choose to have a variable size mailbox?

No.

What is the mail sending limit per account per hour? Is there a limit per
domain?

It is 100 emails per account per hour. There is no mail sending limit on the domain.

 What is the difference between the existing email solution and Business Email?

Latest Version of OXYesYesNo
Social IntegrationYesYesNo
Info StoreYesNoNo
Shared Address BookYesNoNo
Address BookYesYesYes
Shared CalendarYesNoNo
Personal CalendarYesYesNo
Add another accountYesYesNo
TasksYesYesNo



 Can I move my existing email package to Business Email?

We will undertake a mass migration where Personal Email package will be moved to Business Email.

 When will you migrate my Personal Email solution to Business Email?

The migration will begin on 2nd of February and will go on until 30th April. Your
accounts can be migrated anytime within this window.

 Will there be any downtime during migration?

No.

 Will I lose my old emails?

No. They will be migrated to the new product that will be powered by the OX7
Platform.

How can I take a backup on my emails?

You will need to download the mails on your local machine using the POP Server option under mailbox preferences.

Post migration, how will the DNS changes be handled?

If your DNS is with us then we will make the required changes. If your DNS is being managed elsewhere then we will share the DNS changes to be made.

Can I upgrade from Business Email to Enterprise Email or downgrade from Enterprise Email to Business Email? 

No.

Can I have few accounts on Business Email and few on Enterprise Email as they now use the same infrastructure? 

No. They are two different products and hence a one click upgrade/downgrade is not possible.

 Will old SDH and Website builder emails also be switched to OX7?

Yes.

How will billing be handled in Orderbox for the existing Email hosting packages?

We will set a new expiry date for all the existing packages to 30th of April. Your next renewal will be on a per account basis. A pro-rata refund will be issued for the remaining tenure of the package.
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