Friday, February 5, 2016

Scheduled 3 Hours Downtime Notice for Enterprise Email

Scheduled downtime notice for Enterprise Email
We will be launching new features for Enterprise Email like changing theme colors and much more. We will need to take a downtime to install these upgrades on our webmail servers. During this downtime period, webmail services will be disrupted. Hence, actions like creating and managing accounts will not be possible. Customers on email clients through desktops, laptops or mobile devices will still be able to send and receive emails.

To complete this activity, we are required to take a three hour maintenance downtime on Saturday, 6th February, 2016 as per the below maintenance window:

Scheduled Maintenance Activity:
Date:6th February, 2016
Start Time:2030 (Pakistan Time) to 2330 (Pakistan Time)
Expected Maintenance Window:3 Hours
Services Affected:Email access through Webmail, Creation and management of email accounts through Email Control Panel
Reason:System Upgrade for Enterprise Email

For more information on how to configure email on your email client, please visit the following links:

Configure Your Email Account In Any POP/IMAP Supported Mobile Device

For Free Email Service / Email Hosting Plans
***For POP configuration
Account Type: POP
Incoming Mail Server: pop.your-domain-name (eg: pop.demomonkey.org)
Outgoing Mail Server: smtp.your-domain-name (eg: smtp.demomonkey.org)
Incoming Server Port Number: 110 (POP)
Outgoing (SMTP) Server Port Number: 587
*Please use Authentication for Outgoing Email Server***For IMAP configuration,
Account Type: IMAP
Incoming Mail Server: imap.your-domain-name (eg: imap.demomonkey.org)
Outgoing Mail Server: smtp.yourdomain-name (eg: smtp.demomonkey.org)
Incoming (IMAP) Server Port Number: 143
Outgoing (SMTP) Server Port Number: 587
*Please use Authentication for Outgoing Email Server

If you have any questions, p
lease feel free to get in touch.

Configure Enterprise Email Address On Your BlackBerry

Configure Enterprise Email Address On Your BlackBerry


Note: Please note that these screenshots are from Blackberry 9800 3G running OS version 6.0.0.141. 
These instructions may be slightly vary on different models and OS versions. 
However, the server settings remain the same as mentioned on this page
You may also refer Blackberry's Knowledge Base.
1. From your home screen, scroll down and tap Setup.

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2. Tap Email Accounts.

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3. Tap Internet Mail Account.
Skip to step 4 if you have no email accounts on your Blackberry already.

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4. Tap Set up another email account.

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5. Tap Other.

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6. Enter your Hover email address and password then tap Continue.

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7. A processing message will be displayed on your screen.

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8. Tap Change Settings.

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9. Scroll down and tap on Advanced Options. The following settings need to be edited:If you are setting up POP configuration:
Email Server:
pop.your-domain-name (eg: pop.demomonkey.org) (For Free Email Service / Email Hosting Plans)
mail.your-domain-name (eg: mail.demomonkey.org)
Use SSL: Do not check this option
If you are setting up IMAP (Recommended) configuration:
Email Server:
imap.your-domain-name (eg: imap.demomonkey.org) (For Free Email Service / Email Hosting Plans)
mail.your-domain-name (eg: mail.demomonkey.org)
Use SSL: Do not check this option
Tap Save.  

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10. If you get the error message below, then you should try again with SSL disabled. Tap OK and open Advanced Options again.

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11. Change your email server to:
pop.you-domain-name / imap.your-domain-name (For Free Email Service / Email Hosting Plans) (POP/IMAP)
mail.your-domain-name 
Leave SSL unchecked and then tap Save.

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12. Enter your email password to validate your changes and tap OK.

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13. The account has been configured! Tap on Return to Setup.

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